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How xe66 com Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process payments through bKash, Nagad, and Rocket.

Account data kept securebKash, Nagad, Rocket payment info protectedYour right to request data changesNo unnecessary data storedContact us to review your records
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xe66 com How xe66 com Handles Your Personal Information
REACH US DIRECTLY

How to Contact Us About Your Privacy

If you want to review what data we hold on your account, request a correction, or ask us to delete your records, our support team handles these requests directly. Use any of the channels below to get in touch. We aim to respond to data-related requests within a reasonable timeframe, and we will confirm receipt of your request so you know it is being handled.

Live Chat Start a live chat session from inside your account dashboard to raise a privacy request or ask a data-related question directly with our support team.
Email Support Send your data request by email, including your registered account name and the specific change or deletion you are asking for, so we can locate your records quickly.
Account Help Form Use the account help form inside your profile settings to submit a formal data inquiry — this creates a logged ticket so your request is tracked from submission to resolution.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply standard security practices to your account data — encrypted connections when you log in, hashed storage for passwords, and access controls that restrict who on our team can view payment-linked details. Cookies on the site are used to keep your session active and to remember your preferences; you can manage cookie settings through your browser at any time. Data retention follows a defined schedule: active account records are kept while your account is open, and closed account records are held only as long as necessary under applicable rules. You have the right to ask what we hold and to request corrections.

Encrypted Connections

Every login and payment action — including bKash, Nagad and Rocket transactions — runs over an encrypted connection so your credentials and wallet details are not exposed in transit.

Cookie Management

We use session and preference cookies to keep your account active and remember your lobby settings. You can adjust or clear cookies through your browser settings at any point.

Defined Retention Schedule

Account records are held while your account is active and for a set period after closure. We do not hold data longer than necessary under the rules applicable to your eligible region.

Restricted Internal Access

Only authorised team members can access payment-linked account data. We do not share your bKash, Nagad or Rocket details with unrelated third parties.

Privacy Questions We Hear Most Often

Below are the questions we get most often about how your data is stored, who can see it, and what you can do about it. If your question is not covered here, reach out via live chat or the account help form and we will answer directly.

We hold the details you provided at registration — name, email, phone number — plus your connected payment method references such as your bKash or Nagad number, and session data from your account activity.

Yes. Submit a deletion request through live chat, email, or the account help form. We will process it in line with applicable local law and confirm once your records have been removed or anonymised.

Your bKash and Nagad payment references are used only to process your deposits and withdrawals. We do not sell or share those details with unrelated third parties outside of what the wallet providers themselves require.

Closed account records are retained for a defined period as required by the rules applicable to your eligible region, then deleted or anonymised. Contact support if you want clarity on the timeline for your specific account.

Yes. For standard fields like your phone number or email, go to your profile settings. For payment-linked details such as your Rocket mobile ID, contact support directly so we can verify the change securely.

We use session cookies to keep your login active and preference cookies to remember your lobby settings. We do not run behavioural ad-targeting cookies. You can clear or block cookies through your browser at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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